The order confirmation notice sits on the confirmation screen, under the payment line, and it's one of the few messages guaranteed to be read — a customer who's just paid is actively looking at the screen, not skimming. Most restaurants leave it blank. That's a missed moment.
What's actually worth saying
- Allergy or dietary handling — if there's a process for flagging allergies that isn't obvious from the checkout flow itself.
- How to amend an order — a phone number or window for changes, before the kitchen starts on it.
- Opening-hours exceptions — a bank holiday, a one-off closure, anything that isn't reflected in the standard hours yet.
What it isn't for: marketing copy, generic thanks, or anything a customer would need to act on later — that belongs on a receipt or a follow-up message, not a screen they'll see for a few seconds and move on from.
Why this reduces calls
A clear answer to "can I change this" or "what if I have an allergy" at the moment of confirmation is one fewer phone call during service — the same goal covered from a different angle in live order status: keeping customers off the phone during a rush.
Setting it
The notice lives in Settings → Order confirmation notice, supports blank lines for readability, and can be left empty if there's genuinely nothing worth adding — it's an opportunity, not an obligation.
No setup fee, no contract, cancel any time. Nomvo is £69 a month, or £54 a month equivalent billed annually — no commission on any order.
